Terms of Service

Definitions “the carrier”

“the customer” “the contract”

“the Consignee” “the Consignment”

“Dangerous Goods”

1. General 1.1


Means Fast Forward Direct Ltd of Unit 3 Spalding Road Business Park, Bourne, Lincs, PE10 9LF
(or such other address as it may notify the Customer from time to time) which expression shall, unless the context requires otherwise, include any sub-contractor appointed by the Carrier pursuant to Clause 2 below. means the person or company; who contracts for the services of the carrier; who gives a consignment to the carrier for carriage.
means the contract of carriage between the Customer and the Carrier, which shall be made subject to these Terms and Conditions.
means the person or company to whom the Carrier contracts to deliver the Consignment
means the goods, in bulk or contained in one parcel, package, container or envelope, as the case may be, or any separate number of parcels, packages containers or envelopes, sent at one time or in one load by or for the Customer from one address to another address. For the avoidance of doubt, the expression “goods” shall include papers and documents, other than those expressly excluded in these Terms and Conditions.
means dangerous substances as defined in the Road Traffic (Carriages of Dangerous Substances in
Packages etc.) Regulations 1992 (and any amendment or replacement thereof), explosives, radioactive substances and any other substance presenting a similar hazard.

The Carrier is not a common carrier and accepts at its sole discretion Consignments for carriage only upon that condition and the Terms and Conditions contained herein. Save as may be in writing by a Director of the Carrier, no servant or agent of the Carrier is permitted to alter or vary these Terms and Conditions in any way.

  1. Authority and Sub-Contracting

    1. 2.1  The Customer warrants that they are either the owner of the goods in any Consignment or authorised by such owner to accept these Terms and Conditions on such owner’s behalf.

    2. 2.2  The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purposes of fulfilling the contract in whole or in part and the name of every such other carrier shall be provided to the Customer upon request

    3. 2.3  The Carrier contracts for itself and ( subject to paragraph 2.4) as agent of and trustee for its servants and agents and all other carriers referred to in paragraph 2.2 above and such other carriers’ servants and agents.

    4. 2.4  Notwithstanding paragraph 2.3 the carriage of goods in any Consignment by network carrier, rail, sea, inland waterway or air is arranged by the Carrier as agent of the Customer and shall be subject to the terms and conditions of the network carrier, rail, shipping, inland waterway or air carrier contracted to carry the consignment.

  2. Dangerous Goods

    3.1 Dangerous goods must be disclosed by the Customer in advance and if the carrier agrees to accept them for Carriage they must be classified, packed and labelled in accordance with the statutory regulations for the carriage by road of the substance(s) declared. Information in writing in the manner required by the relevant statutory provisions or by the relevant body authorised by statue to make regulations must be provided by the Customer in respect of each substance and must accompany the Consignment.

  3. Delivery

4.1 Unless the Carrier has agreed in writing to the contrary with the Customer:
4.1.1 The Carrier shall not be under any obligation to provide any plant, power or labour required for loading or unloading the Consignment, other than that carried by the vehicle; used by the Carrier.
4.1.2 The Customer warrants that any special equipment required for loading or unloading the Consignment which is not carried by the Carriers vehicle will be provided or procured by the Customer;
4.1.3 The Carrier shall be under no liability whatsoever to the Customer and the Customer shall indemnify and hold harmless the Carrier for any damage, however caused, if the Carrier is instructed to load or unload any goods requiring special equipment if such equipment has not been provided or procured by the Customer

  1. Consignment Notes

    5.1 The Carrier shall, if so required, sign a document prepared by the Customer acknowledging receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity or weight of the Consignment at the time it is received by the Carrier.

  2. Transit

    6.1 Transit shall commence when the Carrier takes possession of the Consignment, whether at the point of collection or at the Carrier’s premises.

    6.2 Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee’s address PROVIDED THAT:
    6.2.1 If no safe or adequate access or, if applicable, no adequate unloading facilities there exist, then transit shall be deemed to end at the expiry of one hour after notice has been given to the Customer, either by telephone or other common communication method, of the arrival of the Consignment at the Carriers premises; or

    6.2.2 When for any other reason whatever, a Consignment is held by the Carrier to “await order” or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time determined by the Carrier, then transit shall be deemed to end at the expiry of such reasonable time,

  3. Undelivered or Unclaimed Goods

    7.1 Where the Carrier is unable for any reason to deliver a Consignment to the Consignee or as he may order, or when by paragraph 6.2 above transit is deemed to be at an end, the Carrier may sell the goods comprising the Consignment for payment or tender of the proceeds after deduction of all proper charges and expenses in relation to the carriage and storage of the Consignment. The Customer shall (without prejudice to any claim or right which the Customer may have

against the Carrier otherwise arising under these conditions) discharge the Carrier from all liability in respect of the Consignment.

7.2 Notwithstanding the generality of paragraph 7.1 above, the Carrier shall use reasonable endeavours to obtain a reasonable price for the Consignment and the Carriers power of sale shall not be exercised where the name and address of the Customer or of the Consignee is known unless the Carrier shall use its reasonable endeavours to give notice to the Customer and to the Consignee that the goods will be sold unless within the time specified in such notice, being a reasonable time in the circumstances from the giving of such notice, the goods are taken away or instructions are given for their disposal.

8. Carriers Charges

8.1 8.2 8.3

8.4 8.5




8.9 8.10

  1. Liability for 9.1




  2. Fraud 10.1

The Carriers charges shall be made in accordance with its tariff current at the time of performance of the contract. Invoices will be prepared by the Carrier at least once a month.
Credit facilities may be withdrawn by the Carrier at its absolute discretion at any time and the balance outstanding shall become outstanding immediately on demand

The Carrier’s charges shall be payable by the Customer without prejudice to the Carrier’s rights against the Consignee or to any other person.
Without prejudice to the generality of the foregoing, when goods are consigned “carriage forward”, the Customer shall not be required to pay such charges unless the Consignee fails to pay after demand has been made by the Carrier for the payment thereof and such demand has not been paid within the time stipulated by the Carrier to the Consignee.

Charges shall be payable on the expiry of any time limit notified to the Customer (whether on any invoice or otherwise) or failing such notification 30 days after the date of the relevant invoice and the Carrier shall be entitled to interest at 4% above the Official Dealing Rate of the Bank of England for the time being calculated on a daily basis on all amounts overdue to the Carrier.

Any queries as to the correctness of the invoice must be made in writing within seven days of issue of the invoice otherwise it will be payable in full.
Except where any quotation states otherwise, all quotations based on a weight charge shall apply to the gross weight of the Consignment.

Unless stated otherwise, all charges quoted are exclusive of Value Added Tax.
All sums due to the Carrier shall be paid without deduction, set-off or abatement and the Customer shall not withhold or defer any payment on account of any claim or counterclaim and acknowledges that any such claim or counterclaim whatsoever by the Customer against the Carrier must be subject to separate proceedings.

Loss and Damage

The Customer shall be deemed to have elected to accept the terms set out in paragraphs 9.2 and 9.3 below unless, before the transit commences, the Customer has agreed in writing that the Carrier shall not be liable for any loss or mis-delivery or damage to the Consignment however or whenever caused and whether or not caused or contributed to directly by any act, default or other wrongdoing on the part of the Carrier

Save where the Customer has made specific arrangements for insurance with the Carrier prior to commencement of transit of the Consignment (as determined in accordance with Clause 7.1), the Carrier shall not be liable for any loss or mis-delivery or damage to bullion, money, securities, deeds, bills of exchange, promissory notes, stamps, photographs, documents of title to property, jewellery, precious stones, gold, silver, platinum, precious metals, non-ferrous metals other than in component form, antiques, watches, furs, drugs, human remains, nuclear fuel or nuclear waste, cassettes, videos, spirits, tobacco (other than raw leaf tobacco) and cigarettes, brittle/fragile/breakable articles or livestock and the Customer shall indemnify and hold harmless the Carrier in respect of any loss or damage caused in respect thereof to any person whatsoever. In addition, the Carrier shall not carry any passengers under any circumstances.

The Carrier shall not be liable in respect of any loss or mis-delivery of or damage to any Consignment if the same has arisen from and the Carrier has used reasonable care to minimise the effects of:
9.3.1 Acts of God;
9.3.2 Any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, military or usurped power of confiscation, requisition or destruction of or damage to property by or under the order of any government or public or local authority;

9.3.3 Seizure or forfeiture under legal process;
9.3.4 Act, omission, misrepresentation by the Customer or other owner of the Consignment or by servants or agents of either of them;
9.3.5 Inherent liability to wastage in bulk or weight, defect or inherent defect, natural deterioration or fragility of the Consignment (not withstanding that it may be marked “Fragile”);
9.3.6 Insufficient or improper packing;
9.3.7 Insufficient labelling or addressing;
9.3.8 Riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause;
9.3.9 The Consignee not taking or accepting delivery within a reasonable time after the Consignment has been tendered; 9.3.10 Failure or delay in delivery for any reason whatsoever beyond the control of the Carrier.
The carrier shall not in any circumstances be liable for loss or damage to the Consignment after transit of such goods is deemed to have ended within Clause 6 above, whether or not caused or contributed to directly or indirectly by an act, omission, neglect, default, or other wrongdoing on the part of the Carrier.

The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner of the Consignment or any part thereof or the servants or the agents of either of them in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment.

11. Limitation of Liability

  1. 11.1  The liability of the Carrier for loss or damage to any Consignment shall not exceed a sum at a rate of £6 per kilogramme on the gross weight of the goods or the value of the goods (whichever is the less) and shall be limited to a maximum of £10,000 whether such loss or damage was due to the fault or negligence of the Carrier or its servants, agents or employees or otherwise. If the Customer wishes to arrange a higher level of liability in respect of any Consignment, then it should apply to the Carrier who may be able to arrange this at an additional charge to the Customer.

  2. 11.2  Where the mis-delivery, loss or damage howsoever sustained is in respect of a part only of the Consignment, the Carrier’s liability shall be limited to the actual value of that part of the Consignment or where such cannot be readily ascertained a sum representing the proportion which part of the Consignment mis-delivered, lost, or damaged represents of the total Consignment based on the open market value of the total Consignment.

  3. 11.3  The Carrier shall not in any circumstances be liable for any indirect loss or damage or for loss of profit or for loss of a particular market whether held daily or at intervals.

11.4 The Carrier shall be entitled to receive written proof of the value of the Consignment damaged or lost and shall be afforded by the Customer a reasonable opportunity to inspect the Consignment when delivery has been affected to the Consignee.

11.5 The Carrier shall only be liable for loss or damage occurring within the geographical limits of Great Britain. For journeys outside these limits, liability shall be restricted to the amount of cover provided by the international agent or carrier chosen at the Carrier’s absolute discretion.

  1. Time Limits for Claims

    12.1 The Carrier shall not be liable for:
    12.1.2 Loss of a parcel, package or container or from an unpacked Consignment or for damage to a Consignment or any part of a Consignment unless it is advised thereof in writing otherwise than upon a consignment note or delivery document within 3 days and the claim giving details of quantum and the circumstances of any loss is made in writing within 7 days after the termination of transit as determined above;
    12.1.3 Loss or mis-delivery or non-delivery of the whole consignment or any separate parcel, package or container forming part of a Consignment unless the Carrier is advised of the loss, mis-delivery or non-delivery in writing, otherwise than upon a consignment note or delivery document within 14 days and the claim giving details of quantum and the circumstances of any loss is made in writing within 21 days after the commencement of transit as determined above.

  2. Indemnity to the Carrier

13.1 The Customer shall indemnify the Carrier against:
13.1.1 All consequences suffered by the Carrier (including but not limited to claims, demands, proceedings, fines, penalties, damages, costs, expenses and loss of or damage to the carrying vehicle and to other goods carried) of any error, omission, misstatement or misrepresentation by the Customer or other owner of the Consignment or by any servant or agent of either of them, insufficient or improper packaging, labelling or addressing of the Consignment of fraud;
13.1.2 All claims and demands whatsoever by whomsoever made in excess of the liability of the Carrier under these Terms and Conditions.
13.1.3 All losses suffered by and claims made against the Carrier resulting from loss of or damage to property caused by or arising out of the carriage by the Carrier of Dangerous Goods whether or not declared by the Customer as such; 13.1.4 All claims made upon the Carrier by H M Customs & Excise in respect of dutiable goods consigned in bond

whether or not transit has ended or been suspended. 14. Lien

14.1 The Carrier shall have a general lien against the Customer, where the Customer is the owner of the Consignment, for any monies whatever due from the Customer to the Carrier. If such lien is not satisfied within a reasonable time, the Carrier may as its absolute discretion sell the Consignment or part thereof, as agent for the Customer and apply the proceeds towards monies due and the expenses of the retention, insurance and sale of the Consignment and shall, while accounting to the Customer for any balance remaining, be discharged from all liability whatsoever in respect of the Consignment. Where the Customer is not the owner of the Consignment, the Carrier shall have a particular lien against the said owner, allowing the Carrier to retain possession, but not dispose of, the goods against monies due from the Customer in respect of the Consignment.

15. Unreasonable Detention

15.1 The Customer shall be liable for the cost for the unreasonable detention of any vehicle, trailer, or other item of the Carrier, but the rights of the Carrier against any other person shall remain unaffected.

16. Impossibility of Performance

16.1 The Carrier shall be relieved of its obligation to perform a Contract to the extent that performance is prevented by the failure of the Customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond reasonable control of the Carrier.

17. Computation of Time

17.1 In the computation of time, where any period of days provided by these Terms and Conditions is 7 days or less, Saturdays, Sundays and all Bank/Public Holidays shall be excluded.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and all contracts shall be governed by and construed in accordance with the Laws in England and any proceedings in relation thereto shall be subject to the exclusive jurisdiction of the English Courts.


Contact Us If you have any questions or concerns about these terms and conditions, please contact us at hello@fastforwarddirect.co.uk.